The “call status indicator” lets users quickly verify whether a call they receive is genuinely from Starling or if they’re being targeted by a scammer.
The “call status indicator” lets users quickly verify whether a call they receive is genuinely from Starling or if they’re being targeted by a scammer.
Starling Bank has introduced a new feature to protect customers from bank impersonation scams. The “call status indicator” lets users quickly verify whether a call they receive is genuinely from Starling or if they’re being targeted by a scammer. Customers can find this feature in crucial areas of the Starling app, such as during payments, when setting up payees, or in the “Help” section. Users can confidently determine whether the call is from Starling by checking the call status in real-time.
If the app shows “We’re calling you now,” the call is legitimate. If the message reads “We’re not calling you” or “No recent calls,” the bank hasn’t contacted them recently, and the call could be a scam. In such cases, users should hang up and verify the call through live chat in the app.
Starling Bank developed this tool in response to the growing threat of bank impersonation scams, which remain a significant issue despite widespread awareness. According to the UK Finance Annual Fraud Report 2024, bank impersonation scams result in £78.9 million yearly losses. Fraudsters often pose as bank representatives, pressuring customers to transfer money to a “safe” account.
The new tool aims to give users greater confidence when dealing with unsolicited calls. Sarah Lenette, Financial Crime Specialist at Starling, explained that the call status indicator offers real-time reassurance, helping customers identify legitimate calls from scammers.
In addition to the call status feature, Starling Bank promotes its “Safe Phrases” campaign, encouraging customers to create secret phrases with loved ones for extra security. This launch is part of Starling‘s ongoing efforts to improve user fraud protection. Starling reminds customers that legitimate banks never ask for full card details or request urgent transfers to secure accounts. If you suspect a scam, call 159 to reach your bank securely.
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